Question 1

What is Dohop's connection service?

Accepted Answer

For peace-of-mind, your trip includes the Dohop connection service. In case of flight delays or cancellations that disrupt your connection, we will rebook you on an alternative flight to your final destination.

Question 2

What is self-transfer?

Accepted Answer

Self-transfer means that you can book individual flight combinations at once; however, this way of booking is not a connecting flight. Therefore, upon arrival at the transit airport, you must collect any checked luggage, exit customs and border patrol at the transit airport, and recheck yourself and your luggage for the next flight, including going back through security and border control in the transit airport. You are required to check in for all flights separately and meet all visa requirements for both your destination and any transit airport.

Question 3

What is ConnectSure self-transfer protection and how does it work?

Accepted Answer

Question 4

Do I need visa at the transit airport?

Accepted Answer

You must meet all visa requirements for both your transit airport and final destination. Please ensure full compliance before beginning your journey in order to avoid delays, refusal of carriage, or entry issues. Please note that you are not eligible to a refund, re-routing or compensation if you are refused to be allowed boarding because you fail to provide all necessary entry documents in all countries included in your journey.

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